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General Queries
Booking
How to check the rental conditions and terms of the supplier?
Can I book a vehicle without a credit card?
How can I contact customer support?
Can a second driver be included in the rental agreement?
What fuel guidelines apply to rented vehicles?
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Rental Car
What do airport shuttle transfers and the 'Meet & Greet' option include?
What is the best way to reach out to the car provider?
How do I receive confirmation for my reserved car?
What does the pickup grace period mean for my reservation?
Manage Booking
Amend Your Booking
Is it possible to modify my return or pickup schedule?
Where can I change or add my flight arrival details?
Cancel Booking
What are the steps to cancel a vehicle reservation?
How is money refunded following a cancellation?
Payment And Deposit
Payments
What should I do if my car rental supplier charges me extra?
Can I pay for my online booking with a debit card?
My online payment failed. Is my booking lost?
Security Deposit
What is a security deposit and why do I need to leave it?
How much is the security deposit?
Cancellation
Cancellation
Is cancellation free?
What happens if I do not pick up the car?
Driver Requirements
Driver's Age
How old do I have to be to rent a car?
Can I rent a car at 18?
License Requirements
What are the Driver's License (DL) requirements to rent a car?
Do I need an International Driving Permit (IDP)?
Pick-Up & Drop-Off
Pick-Up
Where is the rental counter/desk located?
Can I pick up my car rental after the scheduled time?
What are the documents required at the time of car rental pick-up?
Drop-Off
Where do I return the car rental?
What happens if I am late to drop-off my car rental?
Will I get a refund if I return my car earlier than the scheduled time?
One-Way & Cross Border
Can I take my rental car out of the country?
Will there be extra charges if I need to take the rental car to a different country?
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